Refund policy

Last updated: August 2026

1. Introduction

At AS Mart, we want you to be happy with your purchase. If you are not satisfied with an item, please contact us as soon as possible so that we can help you with your return, refund, replacement or other applicable remedy.

This policy explains our returns and refunds process for orders placed through AS Mart in Pakistan.

2. Change-of-Mind Returns

AS Mart accepts eligible change-of-mind returns within 14 days of receiving your order, subject to the conditions mentioned in this policy.

To request a return, please contact us within 14 days of receiving your order and provide your order number and relevant details.

3. Condition of Returned Items

Please take reasonable care of products while they are in your possession. Returned products should generally be unused, undamaged and in their original condition and packaging.

The product should include its original packaging, accessories, tags and other items supplied with the order where applicable.

If an item has been used, damaged, altered, or handled beyond what is reasonably necessary to inspect the product, the return or refund may be affected.

4. Items That May Be Excluded From Returns

Certain products may not be eligible for change-of-mind returns where the nature of the product makes a return inappropriate. Depending on the product, this may include:

• Personalized or custom-made products.
• Perishable products or products that may deteriorate quickly.
• Sealed products that cannot reasonably be returned for health or hygiene reasons once the seal has been broken.
• Products that have been used, damaged or altered after delivery.
• Other products where a specific return exclusion applies.

These exclusions do not affect your rights where a product is defective, damaged, incorrect or not as described.

5. Faulty, Damaged or Incorrect Items

If your item is faulty, damaged, incorrect, not as described, or you received a different product from the one ordered, please contact us.

Depending on the circumstances, AS Mart may provide a replacement, exchange, repair or refund where applicable.

If your parcel arrives damaged, we recommend contacting us promptly and, where possible, providing photographs of the packaging and damaged item to help us investigate the issue.

If you receive the wrong product, please contact us with your order number and details of the item received so that we can arrange the appropriate solution.

6. How to Request a Return

To request a return or cancellation, contact us using the details below and provide your order number and the reason for contacting us.

1. Contact AS Mart by email or WhatsApp.
2. Provide your order number and relevant details.
3. We will provide return instructions where a return is required.
4. Package the product securely to help prevent damage during return transit.
5. Send the product using the return instructions provided by AS Mart.

7. Return Shipping

For an eligible change-of-mind return, the direct cost of returning the goods may be the customer's responsibility.

Where an item is faulty, incorrect, damaged or otherwise eligible for a remedy, AS Mart will work with you to arrange the appropriate return and solution.

8. Refunds

Where you are entitled to a refund following an approved return, cancellation, defective product claim, or other qualifying circumstance, AS Mart will process the applicable refund.

Refunds will normally be issued using the same payment method used for the original transaction, where applicable.

For Cash on Delivery orders, refund arrangements may be made through an appropriate payment method agreed with the customer.

9. Refund Processing

10. Deductions From Refunds

For an eligible change-of-mind return, AS Mart may apply any permitted deduction where the product has been damaged, used, altered, or handled beyond what is reasonably necessary to inspect the item.

We will communicate any applicable deduction to the customer before processing the final refund where reasonably possible.

11. Exchanges and Replacements

If you would prefer an exchange or replacement rather than a refund, please contact AS Mart.

Where an item is faulty, damaged, incorrect or otherwise eligible for a remedy, AS Mart will work with you to arrange an appropriate replacement or exchange.

12. Pakistan Shipping

AS Mart delivers orders across Pakistan. Delivery availability and estimated delivery times may vary depending on the customer's location, product availability, courier service and other circumstances.

13. Delivery Delays

Delivery estimates are provided as guidance and may be affected by courier delays, weather, public holidays, address issues, inventory availability or other circumstances outside our reasonable control.

AS Mart will make reasonable efforts to communicate material shipping delays.

If your order has not arrived within the expected delivery period, please contact us so that we can investigate the shipment.

14. Proof of Purchase

We may ask for reasonable evidence that an order was purchased from AS Mart, such as an order number, confirmation message, receipt or other appropriate evidence.

15. Contact Us

If you have any questions about returns, refunds, exchanges or this policy, please contact AS Mart:

This Return & Refund Policy is intended to provide clear information about AS Mart's return, refund, exchange and delivery process for customers in Pakistan.