Returns & Refunds
Returns & Refunds
We want you to be happy with your purchase. Please read our returns and refund policy below.
Our Returns Policy
If you purchase from our online store, your purchase may be covered by applicable Pakistani consumer protection laws. We aim to make the return process as simple and straightforward as possible.
If you change your mind about your purchase, As Mart generally accepts eligible returns within 14 days of receiving your goods, subject to the applicable product exclusions and return conditions described below.
14-Day Returns
Eligible purchases can generally be returned within 14 days of receiving your order, subject to our return conditions.
Return Within 14 Days
Once you contact us about an eligible return, please send the item back within the applicable return period provided by our team.
Refunds
Where a refund is approved, we aim to process it promptly using the original payment method where possible.
Return & Refund Overview
| Situation | What You Can Do | Refund / Resolution |
|---|---|---|
| Changed your mind | Contact us within 14 days of receiving your online order to request an eligible return. | Eligible goods can generally be returned for a refund, subject to the applicable return conditions. |
| Item is faulty | Contact us as soon as possible with details and, where helpful, photographs of the issue. | Depending on the circumstances, you may be entitled to repair, replacement, store credit or refund, subject to applicable law. |
| Item is not as described | Contact our customer support team with your order details. | We will review the issue and work with you to provide an appropriate resolution. |
| Damaged during delivery | Contact us promptly and provide photographs of the packaging and item where possible. | We will assess the issue and arrange an appropriate resolution. |
| Refund processing | Once your return and refund eligibility has been confirmed. | Approved refunds are generally made using the original payment method, subject to applicable processing times. |
How to Request a Return
To request a return or refund, please contact our customer support team with the following information:
- Your order number
- Your full name
- The item you wish to return
- The reason for the return, if applicable
- Photographs if the item is damaged or faulty
Condition of Returned Items
Customers may handle goods as reasonably necessary to inspect them. Please take reasonable care of items while they are in your possession.
Where applicable, a refund may be reduced or refused if goods have been used, damaged or handled beyond what is reasonably necessary to inspect the product, subject to applicable law.
Items That May Be Excluded
Certain products may be excluded from returns or refunds where permitted by applicable law. These can include, depending on the product:
- Personalised or custom-made products
- Perishable goods
- Sealed goods that cannot be returned for health or hygiene reasons once opened
- Products that have been used or damaged after delivery
- Other products specifically excluded by applicable law
Return Shipping
If you are returning an eligible order because you have changed your mind, you may normally be responsible for the direct cost of returning the goods unless As Mart has agreed to cover those costs or the goods are faulty, incorrect or otherwise require a remedy from us.
Where an item is faulty, damaged, incorrect or not as described, please contact us before returning it so we can provide the appropriate instructions.
Refunds
Where your return has been approved, As Mart will process the applicable refund according to this policy and any applicable Pakistani consumer protection requirements.
Approved refunds are normally issued using the original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.
Need Help With a Return?
Our support team is here to help you with your return, refund or cancellation request.
WhatsApp Support